Refund Policy

This policy explains how refunds work for the Hawcus CRM subscription. It should be read together with our Terms of Service. It covers fees you pay us for Hawcus, and it applies to hawcus.com and the Hawcus application at app.hawcus.com.

1. How billing works

• Hawcus is a monthly subscription, billed in advance at the start of each billing period.
• There is no lock-in period and no exit fee. You can cancel at any time.
• When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed after that.

2. When fees are refundable

Because our fees are billed in advance for access you can use immediately, subscription fees are generally non-refundable, including for a period you have started but not fully used. Cancelling stops future charges; it does not refund the current period.

We will, however, refund you in these cases:

• Duplicate or incorrect charges. If you were billed twice, or charged an amount you did not agree to, we will refund the difference in full.
• A charge after you cancelled. If you were billed for a new period after asking us to cancel, we will refund that charge.
• A prolonged failure that is our fault. If Hawcus is unavailable for an extended period because of a problem on our side, contact us and we will work out a fair credit or refund for the affected time.

3. What is not refundable

• WhatsApp conversation charges. These are billed by Meta at their published rates and passed through to you at cost. They are consumed as messages are sent and are not refundable by us.
• Fees for a billing period that has already begun, except in the cases listed in section 2.
• Any third-party fees you incur through integrations you choose to connect.

4. Free plan and trials

If you are on a free plan or a free trial, there is nothing to refund, because no fee is charged. If a trial converts to a paid plan, the sections above apply from your first paid period.

5. How to request a refund

Email hello@hawcus.com from the address on your account, tell us which charge you are asking about, and include the date and amount. We aim to respond within 3 business days.

Approved refunds are returned to your original payment method. Once we approve one, it is usually processed within 7 to 10 business days, though your bank or card provider may take longer to show it.

6. Changes to this policy

We may update this policy. If a change materially affects you, we will update this page and change the date at the top. The version in force when you were charged is the one that applies to that charge.

7. Contact us

Questions about a charge or this policy go to hello@hawcus.com.