Terms of Service

These terms cover your use of the Hawcus website and the Hawcus CRM service. By using either, you agree to them. If you are agreeing on behalf of a company, you confirm you are allowed to do so.

1. What Hawcus provides

Hawcus is a Sales Growth System for Business. It includes lead capture, a pipeline, automated follow-ups, integrations, reporting and the Hawcus Dialer mobile app. We may add, change or retire individual features as the product develops, and we will not remove something you depend on without telling you first.

2. Your account

You are responsible for keeping your login details private and for what happens under your account. Tell us promptly at hello@hawcus.com if you think someone else has access to it.

You must give accurate details when you sign up, and keep them current so we can reach you about your account.

3. Pricing and payment

• The plan is Rs 4,999 per month and includes three users. Additional users are charged at the rate we quote you before you add them.
• Fees are billed monthly in advance unless we agree otherwise in writing.
• WhatsApp conversation charges are billed by Meta at their published rates. We pass these through at cost and add no margin. They are not included in the monthly fee.
• Prices may change. We will give you at least 30 days notice before a change affects you, and you may cancel rather than accept it.

4. Cancelling

There is no lock-in period. You may cancel at any time and your plan runs until the end of the period you have paid for. We do not charge an exit fee, and we do not hold your data hostage: you can export your leads, conversations and pipeline before you go.

We may suspend or end an account that breaches these terms, does not pay, or puts the service or other customers at risk. Where the situation allows it, we will warn you first and give you a chance to put it right.

5. Acceptable use

You must not use Hawcus to:

• Send unsolicited bulk messages, or message people who have not agreed to hear from you
• Break WhatsApp's own Business Policy or Commerce Policy, which apply to you as well as to us
• Send anything unlawful, deceptive, threatening or designed to defraud
• Attempt to breach, overload or reverse engineer the service
• Resell or rent access without a written agreement with us

Meta can restrict or ban a WhatsApp number that breaks their rules. That decision is theirs, not ours, and we cannot reverse it on your behalf.

6. Your data

Your customer data belongs to you. We process it to run the service for you, and we do not sell it or use it to build products for anyone else. You are responsible for having a lawful basis to hold and message the contacts you load into Hawcus.

Call recording is a feature you control. Recording laws vary by state and by industry, and it is your responsibility to tell the people you call and get any consent the law requires.

Our Privacy Policy explains how we handle personal information.

7. Availability

We work to keep Hawcus running, but we do not promise uninterrupted service. Maintenance, third-party outages, network problems and WhatsApp's own availability can all interrupt it. Where planned work will affect you, we will give notice.

8. Liability

Hawcus is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, or lost business arising from your use of the service. Our total liability in any twelve month period is limited to the fees you paid us in that period.

Nothing here limits liability that cannot lawfully be limited.

9. Intellectual property

The Hawcus software, brand, site content and documentation remain ours. You get a licence to use the service while your subscription is active, not ownership of it. You keep everything you put into the product.

10. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you before it takes effect. Continuing to use Hawcus after that means you accept the updated terms.

11. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

12. Contact us

Questions about these terms go to hello@hawcus.com.